Service-Based Business
Ascent provides labor- and time-based services that cannot be returned after performance. For that reason, completed services are generally not automatically refundable.
Inspect and Report
Clients should inspect the vehicle when practical and report concerns promptly. Concerns should be reported within 48 hours of service completion, with photographs or other supporting information when available. Delayed reporting may make verification or correction more difficult.
Correction First
When a verified concern is reasonably correctable and within the agreed scope, Ascent may offer a reinspection or corrective service before considering a refund. The Client must provide reasonable access for the correction.
When a Refund May Apply
- A prepaid service was cancelled by Ascent and not rescheduled.
- A duplicate or erroneous charge is verified.
- A material portion of the purchased service was not performed and cannot reasonably be corrected.
- Applicable law requires a refund.
Partial Refunds
Any refund may be limited to the affected portion of the service, unused prepaid amount, or verified overcharge. Processing fees, completed work, travel already performed, special-order products, and third-party costs may be non-refundable where disclosed and permitted.
Memberships, Gift Cards, and Promotions
Membership charges are governed by the Membership Terms. Gift cards and promotional credits are not redeemable for cash except where required by law. Coupon value and promotional discounts are not separately refundable.
Payment Processing
Approved refunds are returned through the original payment method when practical. Financial institutions and payment processors control posting time after Ascent submits a refund.
Chargebacks
Clients should contact Ascent before initiating a payment dispute so the concern can be investigated. Fraudulent or bad-faith chargebacks may result in suspension of account privileges and collection of lawful amounts, costs, or evidence submitted to the payment provider.
Contact Us
Questions about this policy may be sent to contact-us@ascentautofinish.com or directed to (972) 246-8989.