Program Description
Ascent may send text messages about appointment requests, confirmations, reminders, arrival updates, access questions, service progress, quality review, invoices, account security, Client support, membership administration, and other messages associated with the Client relationship. Marketing messages are sent only when authorized and permitted.
Consent
By providing a mobile number and affirmatively opting in where required, you consent to receive applicable SMS or MMS messages from Ascent Auto Finish Co. Consent is not a condition of purchasing goods or services where prohibited by law. Consent applies only to Ascent and the messaging purposes described at the point of collection.
Message Frequency
Message frequency varies based on appointments, account activity, support needs, memberships, and the communication categories selected. Automated reminders and operational updates may occur around an active appointment.
Opt Out
Reply STOP to opt out of messages from the applicable messaging program. Other recognized opt-out keywords may also be honored. After an opt-out request, Ascent or its messaging provider may send a single confirmation message. Opting out of SMS does not prevent Ascent from communicating through non-SMS channels when necessary or legally permitted.
Help
Reply HELP for help or contact Ascent using the email address or telephone number below.
Carrier Charges and Delivery
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Delivery depends on carrier networks, device availability, service coverage, and accurate contact information.
Eligibility and Number Changes
You must be the subscriber or authorized user of the mobile number provided. Notify Ascent before transferring or discontinuing a number so consent records and account communications can be updated.
Privacy
Information collected through messaging is handled under the Privacy Policy. Text messaging originator opt-in data and consent are not sold, rented, transferred, or shared with third parties for their own marketing or promotional purposes. Ascent may disclose limited information to service providers and telecommunications carriers solely as necessary to transmit messages, process consent and opt-out requests, maintain security, and operate the messaging program on Ascent’s behalf.
Supported Carriers and Technology
Messaging availability varies by carrier and device. Ascent may use service providers such as Twilio to transmit and manage messages, consent status, delivery events, and opt-out processing.
Changes or Termination
Ascent may modify or discontinue a messaging program. Material changes will be reflected in the posted SMS Terms or communicated as appropriate.
Contact Us
Questions about this policy may be sent to contact-us@ascentautofinish.com or directed to (972) 246-8989.