SMS Consent

Messaging program

Ascent uses SMS to support requested Client services and authorized communications. Visiting the site or providing a telephone number does not automatically enroll anyone in SMS messaging.

• Appointment confirmations and reminders
• Scheduling changes and Detail Specialist arrival notifications
• Access questions, service progress, and quality-review updates
• Invoice, payment, membership, account-security, and requested support notices
• Internal team communications, assignments, scheduling, and operational updates
• Marketing messages only after appropriate affirmative authorization

Verbal opt-in procedure

For internal team communications, an authorized Ascent administrator reads the following disclosure before recording any SMS or MMS authorization:

Ascent Auto Finish Co. would like to send informational SMS and MMS messages to your mobile number concerning team communications, scheduling, assignments, and operational updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent is voluntary, and internal website messaging remains available without SMS. Do you agree to receive these messages?

The recipient must respond affirmatively, such as “Yes, I agree.” Silence, a telephone number on file, or continued employment is not treated as consent.

Consent record and withdrawal

After affirmative consent, the administrator records the recipient, authorized mobile number, date and time, person obtaining consent, consent method, and authorization reason in the governed team-member record. Changing the number clears the authorization. Authorization can be withdrawn at any time in the profile or by replying STOP.

Other consent methods

Consent may also be obtained through an affirmative disclosure presented in an available Ascent workflow, direct written authorization, or a documented customer-support interaction. Potential future sources may include appointment requests, Client registration, communication preferences, membership enrollment, and mobile applications; listing them here does not mean each mechanism is currently available.

Your choices

Marketing consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Notify Ascent before transferring or discontinuing a number.

Privacy

Mobile information and consent records are not sold or shared for third-party marketing. They may be shared with providers and carriers only as needed to operate requested messaging, maintain security, document consent, comply with law, or protect rights and property.